Social Media has been the fastest and most powerful means of communication for the past few years; and as Facebook has been number one among all social networks, Asset Technology Group offers a framework for Telecom Mobile Operators that can host tens of creative Facebook customized Marketing Apps.
- Share More & Score:
The more a customer shares your products and services, the more points he gets.
A very quick registration is required with the customer's mobile number or through another customer referral, which will be used in points' calculations.
Your customer can view your products and services and "Refer" to it with Facebook invitations or SMS to non-Facebook Users, and when a user receives a referral he can reject it, ignore it, or confirm it with an activation code if he bought this product so the system can verify it and adds bonus points to the sender and receiver.
Customer can review the invitations he sent and status, which will give him the option to remind them if they didn't respond.
- Quiz Games & Contests:
Customers can enjoy understanding operators' products and services with exciting games.
Quiz Games are customized into a multi-levels game, which will have questions about operator's products or services, if a customer want to use a hint, he can share an offer on his profile or send an invitation.
- Event Promoter:
It is a very simple application to promote your events and increase your Facebook fans.
User can subscribe to any event the operator posts then he can either select to like or share the posted event.
- Network Coverage Incident Reporting:
It allows customer to report any network coverage issue on the spot, detecting his location and the issue he is facing, it will be sent to the operator trouble ticketing system.
The operator is able to control announcements based on customers' locations.
- Customer Service on Facebook:
This app lets your customer reach you on Facebook, Through Facebook web or mobile, customers can send inquiries about issues, products, or services.
Pre-defining inquiries into categories will guarantee a faster reply, users can also view popular inquiries.
Now your customer can use self-services through Facebook, which will increase customer satisfaction.
- Balance Inquiry.
- Change Tariff.
- Call Notification.
- Bill Payment.
- Data Usage.